1. Who we are
Ai-Assists (“we”, “us”, “our”) provides flight search and booking tools. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
Contact: bookings@ai-assists.com
2. Information we collect
- Account data — when you sign in with Google or X (for example name, email, and provider identifiers via our authentication provider)
- Passenger profiles — names, dates of birth, contact details, and passport details you choose to save for faster booking
- Booking data — flight details, booking references, passenger information needed for tickets, and booking status
- Saved AI trip ideas — content you generate and keep in your account
- Usage data — such as search counts and AI usage limits, to apply fair-use rules and prevent abuse
- Payment information — processed by Stripe; we do not store full card numbers on our servers
- Technical data — for example IP address and basic device/browser data used for security and rate limiting
3. How we use your information
- Create and manage your account
- Search for flights and complete bookings
- Show My Trips and send booking confirmations and important updates
- Handle cancellations, refunds, and customer support
- Provide Pro features such as AI trip ideas and booking help
- Prevent fraud, spam, and misuse of our systems
- Improve the service and comply with legal obligations
4. Who we share your information with
We only share information when necessary to run the service:
- Stripe — to process payments and refunds
- Duffel — our flight booking technology partner
- Airlines — to issue and manage your ticket under their conditions of carriage
- Email provider — to send transactional emails (for example booking confirmations)
- Hosting and database providers — to operate the website and store data securely
We do not sell your personal information.
5. Data retention
- Profiles and saved ideas — until you delete them or request removal, unless we need short retention for security or disputes
- Bookings and payment-related records — for as long as needed for support, refunds, chargebacks, accounting, and legal requirements
- Usage counters — to operate limits and protect the service
6. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or restrict certain processing
You can update or delete passenger profiles in the app. For other requests, email bookings@ai-assists.com. We may need to keep some booking and payment records where the law or payment disputes require it.
7. Cookies
We use essential cookies to make the website work (including sign-in). We may use analytics cookies to understand how the site is used. You can control cookies through your browser settings.
8. Security
We use reputable providers, HTTPS, and access controls. No online service is 100% secure — please keep your Google or X account safe.